Complaints

Legal Information

Complaints

We take feedback seriously and want every student and parent to have a positive learning experience.

Last updated: 14 July 2026

How to submit a complaint

If you have a complaint about a course, resource subscription, or any service provided by Sir Ayaz Rao, please visit our contact page and send us a message with full details of your concern.

What to include

  • Your full name and email address used for registration or purchase
  • Course name, syllabus code, or resource subscription (if applicable)
  • Order or payment reference number (if applicable)
  • A clear description of the issue and the outcome you are seeking

Response time

We aim to acknowledge complaints within 3 business days and work towards a fair resolution as quickly as possible.

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